FAQ
General
What is Lost Soles Gallery?
Dive into the heart of street culture with Lost Soles Gallery, your hub for rare and authentic South African streetwear and sneakers. You can read more about us here
How often do you release new products?
New drops are frequent and spontaneous, just like street culture itself. Keep an eye on our site and social channels to catch the latest releases.
Payments
What payment methods do you accept?
We accept Visa and Mastercard credit and cheque cards, Instant EFT, Masterpass, Mobicred, SCode, Zapper, SnapScan, and debit cards.
Is my payment information secure?
Absolutely. We prioritize your security with advanced encryption and secure payment processing.
Orders and Shipping
Do you offer international shipping?
Currently, we ship exclusively within South Africa. We are passionate about serving our local community and bringing the best of SA street culture nationwide.
How can I track my order?
You'll receive a tracking link as soon as your order is dispatched. Watch your purchase make its way to you, straight from the streets.
How long will shipping take?
Delivery times can vary depending on your location within South Africa. Generally, shipping takes between 1-3 business days after your order has been processed. Special sourced items may take up to two weeks for delivery upon completion of sourcing.
How do I qualify for free shipping?
Enjoy complimentary shipping on your orders when you spend a specified amount with us. Please check our shipping policy or contact customer service for the current threshold to qualify for free shipping.
Returns, Refunds, and Exchanges
Do you accept returns or exchanges?
Due to the exclusive nature of our products, all sales are final. We encourage you to review your choices carefully before purchasing.
Product Information
How can I find the right size?
Our size guides and detailed product descriptions will help you find the perfect fit. Still unsure? Reach out to our customer support for assistance.
How accurate are the product images?
We strive to provide images that are as true to life as possible. However, colours may vary slightly due to your screen's display settings.
Safety and Authenticity
How can I be sure I’m buying an authentic product?
Our reputation is built on authenticity. We assure you that our curated selection is 100% genuine — the real deal, straight from the source. You can read more about our authenticity guarantee here.
Support and Service
How can I contact customer service?
If you have any questions or need support, reach out to us via our contact us pages.
What is Lost Soles Gallery?
Dive into the heart of street culture with Lost Soles Gallery, your hub for rare and authentic South African streetwear and sneakers. You can read more about us here
How often do you release new products?
New drops are frequent and spontaneous, just like street culture itself. Keep an eye on our site and social channels to catch the latest releases.
Payments
What payment methods do you accept?
We accept Visa and Mastercard credit and cheque cards, Instant EFT, Masterpass, Mobicred, SCode, Zapper, SnapScan, and debit cards.
Is my payment information secure?
Absolutely. We prioritize your security with advanced encryption and secure payment processing.
Orders and Shipping
Do you offer international shipping?
Currently, we ship exclusively within South Africa. We are passionate about serving our local community and bringing the best of SA street culture nationwide.
How can I track my order?
You'll receive a tracking link as soon as your order is dispatched. Watch your purchase make its way to you, straight from the streets.
How long will shipping take?
Delivery times can vary depending on your location within South Africa. Generally, shipping takes between 1-3 business days after your order has been processed. Special sourced items may take up to two weeks for delivery upon completion of sourcing.
How do I qualify for free shipping?
Enjoy complimentary shipping on your orders when you spend a specified amount with us. Please check our shipping policy or contact customer service for the current threshold to qualify for free shipping.
Returns, Refunds, and Exchanges
Do you accept returns or exchanges?
Due to the exclusive nature of our products, all sales are final. We encourage you to review your choices carefully before purchasing.
Product Information
How can I find the right size?
Our size guides and detailed product descriptions will help you find the perfect fit. Still unsure? Reach out to our customer support for assistance.
How accurate are the product images?
We strive to provide images that are as true to life as possible. However, colours may vary slightly due to your screen's display settings.
Safety and Authenticity
How can I be sure I’m buying an authentic product?
Our reputation is built on authenticity. We assure you that our curated selection is 100% genuine — the real deal, straight from the source. You can read more about our authenticity guarantee here.
Support and Service
How can I contact customer service?
If you have any questions or need support, reach out to us via our contact us pages.